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Selecting an accessibility audit provider is a critical decision; the quality of the audit influences how effectively you can remediate issues. This article outlines what to look for.

Why choosing the right accessibility audit provider matters

A thorough accessibility audit goes beyond automated scanning. It requires expertise, manual testing, and clear recommendations. If you pick a provider based only on low price or quick turnaround, you may receive a generic report with little actionable detail. The right provider will:

  • Align with current WCAG standards (2.2 and 2.1 where applicable)
  • Blend automated and manual testing
  • Provide prioritized findings and remediation guidance
  • Offer post-audit support as needed

Key factors to consider when evaluating providers

Expertise and credentials. Look for providers with certified accessibility professionals (e.g., CPACC, WAS) and a track record of successful audits. Ask about their experience with your type of website (marketing site, SaaS platform, e ec commerce, etc.).

Scope and methodology. Understand how the provider conducts audits. Do they evaluate a representative sample of templates and user flows? Do they use both automated tools and manual techniques? Ensure that their methodology aligns with WCAG 2.2.

Quality of reporting. The findings should be clear, prioritized, and linked to WCAG success criteria. Reports should include reproduction steps, severity ratings, and recommended fixes so your developers know where to start.

Industry experience. If your organization operates in a regulated sector (education, healthcare, finance), choose a provider familiar with those requirements. Sector-specific knowledge can influence test coverage and documentation.

Communication and collaboration. Accessibility work is collaborative. Assess how the provider communicates during the process. Do they meet with your team, answer questions, and provide guidance on remediation?

Pricing and transparency. While cost matters, the cheapest option may not be the best. Request detailed proposals outlining scope, deliverables, and any additional fees (e.g., re-testing or documentation). Transparent pricing helps you compare providers fairly.

Timeline and availability. Confirm the estimated timeline to complete the audit and any follow-up verifications. If you have a deadline for procurement or a release, ensure the provider can meet it.

Questions to ask potential providers

  • Can you share sample reports or references from past audits?
  • Which tools and assistive technologies do you use for testing?
  • How do you determine the scope and sample pages?
  • Will you provide guidance on remediation?
  • Do you offer re-testing or verification once fixes are implemented?
  • Do you support preparation of an accessibility statement or VPAT / ACR?

Red flags to watch out for

  • Reports that rely solely on automated scans with no manual testing.
  • Generic templates that do not reflect your site’s structure or flows.
  • Promises of “100% compliance” or legal guarantees.
  • Lack of clarity about deliverables, timelines, and pricing.
  • No follow-up or support after delivering the report.

Conclusion

Choosing the right accessibility audit provider is an investment in usability, compliance, and brand reputation. By evaluating expertise, methodology, reporting quality, and collaboration style, you can select a partner who will help you achieve meaningful improvements. Once you’re ready to move forward, learn more about our WCAG accessibility audit and compliance support service to get started.

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